Do I need an account to place an order?<\/b> No, you are not required to create an account. You can quickly and securely complete your purchase using our guest checkout. However, creating an account allows you to easily check your order history and save your details for future purchases.<\/p>\n
How do I know my payment is secure?<\/b> All payments are processed through secure, encrypted third-party gateways (such as Stripe and official bank links). We do not store or have direct access to your credit card or sensitive banking information.<\/p>\nShipping & Delivery<\/h2>\n
Where do your products ship from?<\/b> To ensure fast and efficient delivery without unexpected customs fees, we ship our products directly from our partner fulfillment warehouses located within the European Union (primarily in Poland, France, and Germany).<\/p>\n
How long does shipping take?<\/b> Because we dispatch from within the EU, delivery is fast. Most orders arrive at your doorstep within 3 to 6 working days<\/b>.<\/p>\n
Which delivery companies do you use?<\/b> The shipping carrier varies depending on the size, weight, and contents of your order. Because electric bikes, conversion kits, and batteries require specific handling, we route your package through the most efficient carrier for that specific item. We most commonly use reliable networks like DPD<\/b>, Smartpost<\/b>, and other regional couriers.<\/p>\n
Will I receive a tracking number?<\/b> Whenever our logistics partners provide tracking capabilities for your specific route and package type, we will email you the tracking code as soon as your order is dispatched so you can follow its journey.<\/p>\n
Do I have to pay import taxes or customs duties?<\/b> No. Because we ship from warehouses located within the European Union to EU customers, there are no hidden customs duties or import taxes to worry about upon delivery.<\/p>\nProducts & Installation<\/h2>\n
Are the electric bike conversion kits easy to install?<\/b> Our conversion kits are designed for DIY installation, but they do require a basic understanding of bicycle mechanics and careful handling of electrical components. If you are unsure about the assembly, we highly recommend having a local bicycle mechanic assist you to ensure the bike is safe and roadworthy.<\/p>\n
Are electric bikes and kits legal to ride on public roads?<\/b> Traffic laws regarding electric vehicle motor power (Watts) and speed limits vary significantly between different EU countries and municipalities. It is the buyer’s responsibility to ensure that the purchased e-bike or completed DIY conversion complies with local laws before riding on public streets.<\/p>\nReturns & Warranties<\/h2>\n
What is your return policy?<\/b> We offer a 14-day right of withdrawal for our customers. To be eligible for a return, the product must be unused, uninstalled, and in its original condition and packaging. For full details on how to initiate a return, please review our complete Refund and Returns Policy<\/b>.<\/p>\n
Do the products come with a warranty?<\/b> Yes. In accordance with EU regulations, consumers have a 2-year right to submit a claim regarding manufacturing defects or non-conformity that existed at the time of delivery. Please note that this does not cover damage caused by improper DIY installation, user error, or standard wear and tear.<\/p>\n
Who pays for return shipping?<\/b> Unless the item arrived damaged or defective, the buyer is responsible for covering the cost of return shipping. Because these are large, high-value items, we require using a trackable and insured shipping service for returns.<\/p>\nSusisiekite su mumis<\/h2>\n
I have a question that isn’t answered here. How can I reach you?<\/b> We are happy to help! You can reach our customer support team directly by emailing shop@electricstore.eu<\/b>. We aim to respond to all inquiries as quickly as possible.<\/p>","protected":false},"excerpt":{"rendered":"
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